Frequently Asked Questions (FAQ)
WHAT DELIVERY SERVICES ARE AVAILABLE?
The delivery services we offer are Royal Mail 1st and 2nd Class (depending on weight) and DPD Express Delivery.
We deliver to participating schools and collection from our store is also available.
DO YOU ACCEPT RETURNS FOR ONLINE ORDERS?
Yes. Returns are excepted within 14 days for a full refund.
Items must be in new condition, unworn and in their original packaging.
Refunds will be credited upon receiving and inspecting of the items.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
We aim to process orders within on the same day as receipt.
This timescale is dependant on stock and made-to-order items may take longer.
Please bare in mind that we are especially busy during the school summer holidays.
WHAT IF MY ORDER IS OUT OF STOCK?
If we do not have enough stock to complete your order, we will prepare your order as soon as possible.
Orders which are out of stock can take approximately 14 days to complete, but it is usually a lot sooner.
You will receive an email informing you that your order is awaiting stock.
WILL YOU LET ME KNOW IF MY ORDER IS READY?
Yes. We will update you via email and text as soon as your order has been processed.
If the email you have provided is incorrect, we will call you using the supplied phone number.
CAN MY SCHOOL UNIFORM BE MANAGED BY OURSCHOOLWEAR?
If you are a member of a schools PTA club, a teacher or head, you can email Ourschoolwear via our 'contact us' page and we will assist you further.
You can also get instant information by visting our 'Join Us' page
WHAT IS THAT RING AROUND MY EMBROIDERED LOGO?
During the embroidery process a circular clamp must be placed over the area that is going to be sewn.
This clamp must be a tight fit to hold the fabric in position and to stop the garment from falling off the machine during the embroidery process.
The visible ring around the design is just a compression mark produced by the clamping of the garment and has no lasting or adverse effect whatsoever.
Just like the sharp fold creases in a new shirt the ring will disappear completely after the first wash.