Arrangements for Returns and Exchanges during Government restrictions.
Firstly, we would like to thank you all for your support of our family business during this difficult time.
We are now here to support you and your families throughout this complicated period and will do our utmost to make return and exchange your school uniform as easy, safe and stress free for you as possible.
Returns and Exchanges
Please return any unwanted items to us within 14 days of purchase in the original packaging and include the returns slip.
If posting please return to the following address:
Returns and Exchanges,
RAM Leisure and Workwear Limited,
31, Whitegate Industrial Complex,
Wrexham.
LL13 8UG
Returning items by Mail.
Make your appointment early.
Making your appointment early will reduce pressure on the system and possibly help you to avoid disappointment if left until later. Book an Appointment
Appointments will without doubt become more difficult to secure as the school starting date gets closer.
Be Prepared.
Appointments will be limited to exactly 15 minutes so being best prepared from the start will help you complete your order efficiently and in time.
Try your best to have your child’s measurements to hand for your appointment.
For assistance with your size selection please look at our Size Guide supplement and also our short Video Guide on how to measure your child for school uniform.
Know what quantities you need for each garment.
Clothing can carry the COVID 19 virus so any returned garments will by law have to be quarantined for at least 72 hours.
This will be very problematic in the re-distribution of stock.
Therefore, we kindly urge customers to be very careful when choosing the size of uniform.
Size guides are provided on our website to help you choose the correct size.
Stock levels are methodically calculated each year to ensure availability in-store and online.
We can assure you that stock will be available, however please expect some delays to normal delivery times.
Our shop will be open as soon as the Government allows us to.
Sample sizes will be available to view, although we must limit customer numbers and the fitting room will be closed.
We will update you on any changes to the rules as soon as they are announced.